Difference between revisions of "Premium Support"

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(Callbacks: Added disclaimer re. Abuse/Security matters and callbacks)
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* We do NOT provide a call-in telephone number, all phone support issues are handled as callbacks.  
 
* We do NOT provide a call-in telephone number, all phone support issues are handled as callbacks.  
 
* We do NOT provide callbacks in any language other than English. We apologize to our international customers.  
 
* We do NOT provide callbacks in any language other than English. We apologize to our international customers.  
* We do NOT provide callback support for numbers outside the United States and Canada.  We apologize to our other international customers.  
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* We do NOT provide callback support for numbers outside the United States and Canada.  We apologize to our other international customers.
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* We no NOT provide callback support for Security, or Abuse, related matters, as a full written record of all communications regarding these things is required.  
  
 
[[Image:Phone.jpg|center|Description]]
 
[[Image:Phone.jpg|center|Description]]
 
[[category:Support]]
 
[[category:Support]]

Revision as of 18:55, 5 January 2012

customersupport logo


Click here to see the checkbox

Here at DreamHost we mainly provide support through e-mail. We do however have a premium support feature wherein customers can request a Live Chat with a tech support representative or a callback from our technical support team.


Activating Premium Support

To activate premium support, just log in to your account and click through to the "Support/Contact Support" tab. If you would like to add Premium Phone Support to your account, just check the "Phone Callback / Live Chat" checkbox near the end of the submission process, fill out the additional information and submit your message. If you don't actually need a callback at the time of submission, just say so in the ticket before you submit.


By requesting our Premium Support feature you agree to the $9.95/month charge for this service which provides for up to 3 callbacks per month and unlimited use of our Live Chat support service. You can cancel this service when you no longer need it via our control panel under menu option (BILLING > MANAGE ACCOUNT). If it is not canceled it will auto-renew each month.


Live Chat

Got a problem that you're just not sure how to answer? Just need one second of customer assistance but don't feel like writing out an entire email explaining the situation? Start a Live Chat! Within 30 minutes of requesting a chat (and frequently less than that), you can get your quick answers from a tech support representative and go on your merry way editing your website, updating that SVN repository or whatever else it is you do with all the amazing services we offer!

Callbacks

Can't figure out how to upload files to your website via FTP and need a little bit of hand-holding? Request a callback! Make sure you're available during the window and someone from our technical support team will call the number within the time window and walk you through whatever problem you're having!

Please note:

  • We do NOT provide a call-in telephone number, all phone support issues are handled as callbacks.
  • We do NOT provide callbacks in any language other than English. We apologize to our international customers.
  • We do NOT provide callback support for numbers outside the United States and Canada. We apologize to our other international customers.
  • We no NOT provide callback support for Security, or Abuse, related matters, as a full written record of all communications regarding these things is required.
Description