Move Domain Between Accounts

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Introduction

Unfortunately we do not have a service in place to automatically do an internal move of a domain, which means that if you really need to move a domain from your account to another account you will need to do a manual move of the domain. The only things that we are able to move for you are the discussion and announcement lists; all files, emails, database, etc. will need to be downloaded/backed up. There will also be downtime associated with this type move, this unfortunately can not be avoided. Domain registrations will need to be moved using the domain transfer process.

IMPORTANT! Because discussion and announcement lists require special attention please Contact Us before doing anything so we can make arrangements to assist you with these moves. We cannot help with the move of any other aspect of the account, however.

NOTE: When moving an entire Sub-Account you won't have to worry about backing things up, downloading anything or down-time. Those types of moves are simply a database change and have no impact on the actual services so there will be no down-time.

NOTE: You must get the authorization code from the old account if you want to transfer the domain registration as well. They can find this by going to their panel under [Domains -> Reg. Transfers].

Restrictions

There are some Restrictions that apply to internal domain moving and these are:

- The Receiving account can not be on an account that is on an active promo plan, meaning that if the account is still within the first year of hosting and signed up using a promo plan, they can not setup the domain on their account. Please see Promo Code Policy for more details on this.

- The Receiving account can not have a referrer (this also only applies if this is their initial year of their service).

In addition, you unfortunately cannot re-use the following entities in the new account:

  • User Names
  • Database Names
  • Database Usernames
  • Database Hostnames

So if you have any web application (eg. WordPress) that requires a MySQL database, you'll have to modify the configuration.



Here are some of the Account to Account moves situations you may find yourself in. Heres a link to explain what all those little Colorful Boxes are.

Moving a Domain to its own account (Old Account to New Account move)

(e.g. One of your clients or friends are splitting ways and would like to manage their own website)

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You/your = original owner, sending account
Their/they = new owner, receiving account

  1. Have the receiving account signup for a new account using a temporary dreamhosters.com domain name and with no promo code or referrer listed.
  2. Have the the receiving account request a transfer of the domain registration to move it to their account.
  3. You will need to login to the ftp account for the domain and download the site files to your computer
  4. You will need to backup any databases for the site via phpMyAdmin or via the sites admin interface if it has one, or through the command line. You'll find helpful information about this on the Goodies/Manage Mysql page on the control panel.
  5. You will need to download all emails from the email accounts associated with the domain, set up a POP3 connection from an email client like Thunderbird.
  6. If you have any Discussion or Announcement lists on the domain to be moved, be sure to follow these guides (Discussion,Announcement) BEFORE continuing! Only AFTER we've taken care of the discussion and announcement list(s) and informed you that it's OK, you can proceed with the next step.
  7. Once you have backed up your site, go ahead and delete the domain from the manage domain page on your WebPanel
  8. To move a domain registration, simply initiate a domain transfer from the new account (you will need the authorization code available at the old account to do this). Note that you do not have to transfer the domain registration in order to proceed to transfer hosting.
  9. You or the owner of the new account can then add the domain to their account on the Manage Domain page, setup the emails, databases, etc
  10. They will need to upload the files via FTP and import the database dumps that you had backed up earlier.
  11. Don't forget to update the whois information to reflect the new owner if not already done.

Moving a Domain to an existing account (Old Account to Old Account move)

(e.g. Someone that already has their own DH account wants a domain in your account or visa versa, this also applies to Domains in Sub-Account that people want to move into one hosting account to save money by only having to pay for one hosting plan.)

Internaltransfer 02.png

  1. If the losing account is a sub-account, have the the receiving account Contact Us and ask to have the domain registration moved to their account (approve the transfer)
  2. You will need to login to your ftp account for the domain and download the site files to your computer
  3. Backup any databases for the site via phpMyAdmin or via the sites admin interface if it has one, or through the command line. You'll find helpful information about this on the Goodies/Manage Mysql page on the control panel.
  4. Download all emails from the email accounts associated with the domain, set up a POP3 connection from an email client like Thunderbird.>
  5. If you have any Discussion or Announcement lists on the domain to be moved, be sure to follow these guides (Discussion,Announcement) BEFORE continuing! Only AFTER we've taken care of the discussion and announcement list(s) and informed you that it's OK, you can proceed with the next step.
  6. Once you have backed up your site, go ahead and delete the domain from the manage domain page on your WebPanel Contact Us
  7. To move a domain registration, simply initiate a domain transfer from the new account (you will need the authorization cod available at the old account to do this). Note that you do not *have* to transfer the domain registration in order to proceed to transfer hosting.
  8. You or the Owner of the new account can then add the domain to their account on the Manage Domain page, setup the emails, databases, etc
  9. Upload the files via FTP and import the database dumps that you had backed up earlier.
  10. Don't forget to update the whois information to reflect the new owner if not already done.

Moving a Sub-Account to its own account (Old Account to New Account move)

(e.g. One of your clients or friends that use to have their own hosting plan under your WebID now wants to have their own Separate WebID)
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  1. Create a Webid for the new user by setting up user privileges for their email address in the control panel (they will receive their password to their email address, which they can use to log into their own control panel to contact us)
  2. Have the receiving account Contact Us and ask to have the Sub-Account/Domain moved to their account (approve the transfer)
  3. Then you need to Contact Us and let us know what Sub-Account (account #) you would like to move and the Email address or WebID it should go to.
  4. After we verify the transfer has been approved, we will move the Sub-Account to the new WebID and they will have full control of the domain and billing management.

Moving a Sub-Account to an existing account (Old Account to Old Account move)

(e.g. Someone that already has their own DH account wants control of the the Sub-Account in your DH account )

Internaltransfer 04.png

  1. Have the receiving account Contact Us and ask to have the Sub-Account/Domain moved to their account (approve the transfer)
  2. Then you need to Contact Us and let us know what Sub-Account (account #) you would like to move and the Email address or WebID it should go to.
  3. After we verify the transfer has been approved, we will move the Sub-Account to the new WebID and they will have full control of the domain and billing management.

If you have any further questions about moving please Contact Us.