Email Setup

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How do I add an email address at my domain?

It's really easy!

From your control panel select Mail > Manage Email, then click Create a new email address.

Then, choose from one of the 3 fieldsets:

Fully hosted Email

(Traditional Email Hosting)

Email Address: Left of the "@", enter your desired alias. Right, select the (sub-)domain it belongs.

Mailbox "Name": The name that will appear as the "sender" of the messages you will send from this address using webmail. This can be changed later.

Pick a password for me: Tick this checkbox to have the panel generate a strong password for you, that will be revealed on the next page. This can be changed later.

Password: Alternatively, enter your desired password (twice). Please make it strong enough! It must be at least 6 characters. This can be changed later.

Limit total disk usage: Tick this checkbox and enter the number of MB that will be the limit of this account. If unchecked, emails and attachements' size will be limited by the total space in your account. This can be changed later.

Email me daily warnings: Tick this checkbox to have the system email you daily (at this address) that the current disk usage for this account is taking 90%+ of the allowed space. This can be changed later.

List all email addresses to forward to, one per line: The title says it all! This can be changed later.

The following options are labelled "Tidy inboxes keep mail servers happy!", and can be changed later:

Remove read messages when inbox reaches: The messages you have read will be (re)moved when the number of emails in the Inbox (the root folder) reaches this number. Must be between 1 and 2000. (I guess it starts with the older messages)

Remove read messages from inbox older than: The messages you have read will be (re)moved when they get older than this number of days. Must be between 1 and 9999. (I guess it starts with the older messages)

Even remove unread messages: Tick this checkbox to apply the two previous rules to even unread messages.

Save removed messages: Tick this checkbox to move the messages that fall in the two (three) previous rules (to the specified folder, default old-messages) instead of purely deleting them.

Email me when messages are removed: Tick this checkbox to have the system email you (at this address) when the previous rules have been applied.

Finally, click button Create Address.

Forward-Only Email

(This is an email address that has no inbox, it immediately forwards all email to another address!)

As before, choose an alias and the domain it belongs.

List all email addresses to forward to, one per line: the title says it all!

Finally, click button Create Address.

Garbage Email

(This is an email address with no inbox, it immediately deletes all email sent to it!)

As before, you just have to choose an alias and the domain it belongs. Enter the name of the new email address in the Email sent to field. Immediately to the right, select a corresponding domain name from the pull-down list.

Finally, click button Create Address.

  • One of the limitations you will see is that you can't use a catch-all address to send all emails to garbage. The workaround for this is to create a catch-all@ alias forwarded to (say) blackhole@ and then use blackhole@ in the garbage email set up. Incidentally, this technique works for forwarding catch-alls to accounts outside dreamhost.

Notes

  • Your new email address will begin working within approximately one hour (assuming your domain is already up and working with DreamHost, of course!).

How do I send email from my new email address?

In a pinch, you can always just use DreamHost's free webmail system at your own domain!

If you'd like to use a regular email client, you just need to go to your mail settings and set your from address in your program to be the one you'd like! You should also set your outgoing (SMTP) email server to be mail.yourdomain.com, and if you have an option to specify a port, you can change it from 25 (the default) to 587. Also, be sure to select that "my server requires authentication" and enter your username (username@domain.com) and mail password.

You should now be able to send email from your regular email client.

If you receive an error stating "Quota Exceeded", you should visit this page : smtp-quota

How do I read email sent to my new email address?

Again, in a pinch, you can always just use DreamHost's free webmail system at your own domain!

If you'd like to use a regular email client, you just need to go to your mail settings and set your incoming mail server to be mail.yourdomain.com. You should also enter your username (just your email address - you@yourdomain.com) and mail password. You probably also have the choice of selecting IMAP or POP for your mail server. You probably want IMAP.. here's an explanation of the difference.

Further, you probably want to use SSL: secure e-mail.

How do I configure my mail client to send and receive?

If the above two articles are a little technical for you, perhaps these articles customized for each mail client will be easier:

How do I migrate my email from my old web host to Dreamhost?

It appears that the following information may be out of date:

Snag: Your old web host probably gave you a wider choice of mailbox names, because the names existed only in the namespace of your domain. But at DH mailbox names exist in one big namespace shared by all users. That means when you move, you can't keep keep your mailbox names e.g. "sales", "info", "jim" etc. because at DH they are already taken. (Note: this applies to mailbox USER names, not mail address user name parts.)

Workaround: None known - you have to accept the mailbox names DH offers and reconfigure all your mail clients accordingly.

As a work in progress see: E-mail Import

Please realize all this will only work if your domain is already working on the web with DreamHost!

How do I resolve "relay access denied" from Google's Gmail?

You'll probably have to contact (Gmail's) support to get relay access denied message fixed. The mail setup pages are out of date, and are unclear as to how to forward without relay problems. This happened with gmail.

Also Note: Some 'relay access denied' messages may be a result of bad configuration. Verify you have 'mail.yourdomain.com' as the SMTP server, with a correct username and password.

How do I resolve "relay access denied" in message sent from MS Outlook?

The outgoing server (SMTP) probably requires authentication. Go to the Tools menu and click on E-mail Accounts. Under E-mail click on the "View or change existing e-mail accounts" radio button and click "Next". Select the email account in question and click "Change". In the Internet E-mail Settings (POP3) screen, click the "More Settings" button. Click on the "Outgoing Server" tab and check the "My outgoing server (SMTP) requires authentication" box. If your POP3 and SMTP servers are the same you should click on the "Use same settings as my incoming mail server" radio button and the SMTP server will now use the logon Information that was entered for the incoming mail server (POP3). Otherwise, click on the "Log on using" radio button and enter the User Name and Password for the SMTP server.

How can I get Hotmail to accept my email messages from Thunderbird or WebMail?

Recently, it appears Hotmail or MSN accounts will reject certain messages from DreamHost. The simplest solution is to use Microsoft Outlook. If you are using Thunderbird or WebMail, there is no guarantee that your messages will get through to Hotmail accounts. This is because Thunderbird and web email clients are viewed as more prone to send spam by Microsoft.

It has been reported by a DreamHost user that he has found a way to increase the reliability of email sent to Hotmail. While there is no guarantee that this will work for everyone, or in every circumstance, the following procedure worked well for this user.

Possible Fix for Hotmail Rejecting Email

In Hotmail, look for Options -> More options -> Safe and Blocked senders -> Safe mailing lists (*not* safe senders). Then, simply enter the email address you want to receive forwards for, user@yourdomain.com. That's it!

Fancy e-mail setup

Beyond just getting and sending email, fancy email setup includes:

  • Secure E-mail – so communication is encrypted
  • SPF – to verify that it is you doing the sending, and so you don’t get misidentified as a spammer!
  • DomainKeys Identified Mail – currently being rolled out (as of May 2009)

Contact Support For Assistance with Email Related Problems

Here is the Dreamhost support contact page.

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