Why was I charged?

Have questions about a charge from DreamHost.com? Please review the common questions below before initiating the dispute process or considering a chargeback.

Who is DreamHost.com?
DreamHost is a leading web and application hosting provider with over 1,200,000 domain names hosted worldwide. We offer a wide spectrum of web hosting solutions including traditional Shared Hosting, Virtual Private Server (VPS) and Dedicated Server Hosting, and Domain Name Registration.

I do not recognize this charge on my credit card. Could you tell me more about it?
If you don’t recognize this charge or recall purchasing a domain name or web hosting service, then please complete and submit the form to the right and we’ll be able to provide you with more information about the charge.

Who made this charge on the corporate credit card?
If this charge has appeared on a corporate credit card then it may have occurred as a result of working with a consultant. For example, if you hired a website designer to create and manage a site for you, he or she may have charged the hosting service’s fee directly to your company’s credit card. It’s also possible that a coworker may have purchased the hosting service for a project.

Please complete and submit the form to the here and we’ll be able to help you identify who authorized the charge on the credit card and which service was purchased.

Why was I charged on this date?
Depending on the service(s) that you signed up for, the timing of the initial charge could vary. The charge could occur immediately after you secure a domain name, after the two-week free trial for a new Shared Hosting account, or after 30 days from activating a VPS or Dedicated Server account.

If you’ve authorized your credit card to be automatically rebilled, then you would be charged when your account is renewed. Depending on if you prepaid for one year or more, you would be charged on the appropriate anniversary of your account’s activation date.

Which service is this amount for?
Please find below a list of common charges and their respective service. Please note that this list does not include all of our services, various combinations of services, or reflect any discounts.


 * $11.95 One-Year Domain Registration (e.g., .com, .org, .net, .info)


 * $23.90 Two-Year Domain Registration (e.g., .com, .org, .net, .info)


 * $119.40 One-Year Shared Web Hosting Account


 * $214.80 Two-Year Shared Web Hosting Account

How can I request a copy of the itemized receipt?
Please complete and submit our secure billing inquiry form in order to request a copy of the itemized receipt. If you are a current customer you can also generate an invoice from the “Billing/Invoices” section of your account control panel.

Why did my annual renewal fee change? Why is it higher?
If you prepaid for a one-year Shared Hosting plan and used a promotional code during the signup process, then the initial charge was at a discounted rate. If you authorized your credit card to be automatically rebilled, then your account has likely renewed at the full, non-discounted price.

How do I cancel the service and request a refund?
Please complete and submit the form to the right to request a refund. Unfortunately, domain name registrations cannot be refunded per the Domain Registration Agreement.