I only see parent directory after uploading

If you have uploaded your site via FTP but still only see a blank page with "Parent directory" inside of it when you go to your domain, this means either one of two things:
 * 1) You uploaded your files to the wrong directory.
 * 2) You uploaded your files to the wrong user account.

Uploaded your Files to the wrong directory
This is the most common problem that causes your site to not show up. When you login into your FTP account you will see a directory(s) that will have your domain name (see image below for example).



You have to upload your website files in to the folder with your domain name on it. If you open your FTP account and see all of your files inside of your home directory you have uploaded them to the wrong location.

Many FTP programs have a section called "home directory", "Local Path", "Home Path", etc. This refers to your domain directory, so for the above example photo you would put "sampledomain.com/" as your "home directory", "Local Path", "Home Path", etc. By entering "sampledomain.com/" as your "home directory", "Local Path", "Home Path", etc. Your FTP program will automatically upload your files into your domains directory that you specified as your "home directory", "Local Path", "Home Path", etc.

Uploaded your Files to the wrong user account
An easy way to figure out if you used the wrong user is to check what user account the domain name points to. To do this you can login to your Web Panel > Domains > Manage Domains, (https://panel.dreamhost.com/index.cgi?tree=domain.manage&) In the section under "Web Hosting" you will see what type of hosting your domain is set to and the FTP user that is set for that domain (see image below for example).



If you would like to you can either upload your files to this users FTP account or you can change it to belong to the FTP user that you uploaded the files to. To do that select [Edit] next to the FTP user name and then from the drop down menu go ahead and choose the FTP user account you would like the domain to be located in.

So from the example image above, if you uploaded your website files using the "croots" account to log in to FTP that means that your website would be uploaded into the "croots" user account, you could either change the domain to point to the "croots" account so you would not have to re-upload your site again or you could either re-upload your website files using the FTP user account that shows up in the "Web Hosting" section.

Note: if you had to create the domain directory, chances are that you are using the wrong user account, our system automatically makes the domain directory(s) for the correct user account within 10-20 minutes.