Zenphoto troubleshooting

When you're requesting to reset your password in the admin login page, you get an email to your admin contact with a link. That link should bring up a form where you can reset your admin credentials, but it doesn't always work, and it just reloads the login page (not much help, huh).

The way to fix this is to delete the admin from the zenphoto database. It's easy to do in phpmyadmin. Log into your database, select the db to work with and click on the administrators table. There, click on the Browse tab, and click the red X next to the admin user. This will delete the admin.

Now, go back to your reset email, click the link again, and at this time the proper page will load where you can reset your admin login.

Be careful though, and only delete your admin user if you already received the reset email. You can go one setp further and make a backup of that record or the full table if you wish, before deleting it.

NOTE: as zenphoto is only offered now as easy one-click, we will have to handle the database part of this solution for you. As soon as you receive the password reset email, send us the link that came in the message, and we'll handle the rest and let you know when your password is working again.