Why is my account still pending?

From DreamHost
Jump to: navigation, search

Overview

When you sign up for a new account, your application goes through an automated approval system. This checks the signup details to ensure that the information is legitimate and to protect against fraudulent accounts.

Why is my account still pending?

There are several reasons why your account may still be pending. For example:

  • Some of the information you provided did not match the credit card details you entered, so the system checks to ensure that this is not fraud.
  • The signup process did not finish or you may not have completed the signup form, therefore only your WebID was created.
  • It can take a few hours for the automated approval system to process your request if there are many other pending new accounts to process at the same time.

There are other reasons why an account may be pending, but these are the most common reasons. If you see your account is pending and would like it approved, please contact DreamHost support within your panel on the (Panel > ‘Support’ > ‘Contact Support’) page.

You can also request support by completing the following form on the DreamHost website: