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There are several ways to connect to your email at DreamHost. You could use an email client such as Outlook, Thunderbird, or Apple Mail. Another option is Webmail.

Webmail lets you use your web browser to check your email. DreamHost's Webmail applications are automatically configured, with links and settings on the (Panel > 'Mail' > 'Webmail') page.

Accessing Webmail

Webmail is located at:



Dh-kb-note-icon.fw.png Note: Be sure to replace example.com with the actual domain.

It is also accessible using the DreamHost domain:




Webmail is automatically configured to connect to the DreamHost mail server. The only settings you must enter are a mail account username and password to log in.

Security warning when using the HTTPS secure link

The security certificate used by Webmail is written for the dreamhost.com domain. If you access Webmail using webmail.your_domain.com, the certificate's domain will not match your domain. You can avoid any warning or error message from this domain mis-match by accessing Webmail using webmail.dreamhost.com.

You can also accept any certificate mismatch warnings and store that certificate exception through the web browser so the prompt doesn’t come up again through the browser on which it was stored.

Additionally, you may notice that the JUNK folder is not available when viewing over HTTPS. For example, in Chrome the JUNK folder over HTTPS will show a sad face icon at first.

To fix and view the JUNK folder (replace "example" with your domain name):

  1. Visit https://mailboxes.example.com.
  2. Accept that cert.
  3. Log into https://webmail.example.com.
  4. Accept any other cert that may appear.

The JUNK folder should now be visible in Webmail.

SquirrelMail-specific help

Checking for new mail

SquirrelMail, by default, will not automatically check for new mail if you leave it open.

  • To check for new mail manually, click the Check mail link or the INBOX link (near the top of the frame on the left side of the screen).
  • To set this up to "refresh" the message list, go to "Options - Folder Preferences", "Auto Refresh Folder List" and select the amount of time to refresh the folder list. Click Submit to save this change.

"Could not complete request" error in SquirrelMail

If this error message fills your entire folder column in SquirrelMail, you probably have set 2 conflicting options. The conflicting options which causes this error are located in the Folder Display options page and the options are :

  • Sent Folder : [Do Not Use]
  • Show Variable Sent Folder : Always

To fix, select Sent Folder to use, or disable the Show Variable Sent Folder.

Changing your timezone

Webmail defaults to the server's timezone. You can change it to your local time if you like by following the steps described in the following sections.


  1. Log into Webmail for your domain.
    01 Webmail change timezone.png
  2. On the top left click 'Settings'.
    02 Webmail change timezone.png
  3. Click the 'Personal Information' option.
    03 Webmail change timezone.png
  4. From the dropdown menu titled 'Your current timezone', choose your local timezone.
  5. Click the Submit button on the lower right to save your changes.


View the following article for details on how to change your timezone in Atmail:

File attachments

Because Webmail is a PHP web application, it has lower limits for the email attachment size than emails sent through other methods. That limit is 7 MB.

Junk mail folder

The Junk mail folder in SquirrelMail is part of the Anti-spam filtering that can be turned on in the panel.

Dh-kb-note-icon.fw.png Note: This Junk Mail quarantine folder is only accessible in SquirrelMail, not Atmail or your email client. To view a junk folder in your client, view the Anti-spam article and set up a 'Quarantine to IMAP' folder.


Hosting with non-DreamHost mail

See also: Custom MX

The (Panel > 'Mail' -> 'Custom MX') page has options to use Google Apps / Gmail or any other mail provider for your domain.

Using Gmail as a Webmail client

See also: Check your DreamHost email at Google

Gmail's Mail Fetcher POP3 client can connect to your mail accounts and pop the emails off the DreamHost server into your Gmail account. Gmail can also use SMTP to send mail from your mail account.

Installing your own Webmail client

Dh-kb-note-icon.fw.png Note: DreamHost support is not able to assist with any custom installations or able to troubleshoot any errors that may occur as a result of a custom install.

It is possible to set up any web-based IMAP mail client as a replacement for the default SquirrelMail interface. You can disable DreamHost's Webmail for a domain using the (Panel > 'Mail' -> 'WebMail') page. This will free up the Webmail subdomain for you to use with your own Webmail client.

You can install your own copy of SquirrelMail or Roundcube, which will give you more control over the settings and customization than the DreamHost installations. There are other popular Webmail clients including Horde and Open Webmail