Passwords

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Overview

DreamHost offers the ability to create many different types of users, each of which are necessary for different tasks within the Panel as well as interacting with your site.

Each user has its own unique password that is independent of other users. This article details how to change the passwords for each type of user in your DreamHost account.

Password guidelines

There are a few things you should always consider when creating a password. These will help to protect your user from being compromised as well as protect other users in the case of an intrusion:

  1. Never use your username as your password, or even a portion of it.
  2. The longer the password, the better. It's recommended it should be at least 8 characters.
  3. Never use the same password twice. Always change to something new.
  4. Combine letters, numbers and special characters to make your password harder to guess.
  5. Mix upper and lower case letters to increase security.
  6. Do not use common words that can be guessed such as ‘guest’ or ‘password’ or any variations of those words.
  7. Enable Multifactor Authentication when possible.
  • You can also use an online website to help create a password. An example would be passwordgenerator.
Important icon.png Important: Most important, do not share your password with anyone. If someone requires access to your account, try alternate options such as creating a new user for them or giving them panel access through Account Privileges.


Website users

You can create three different types of website users.

You can change the password for all types on the (Panel > 'Users' > 'Manage Users') page.

  1. To the right of the user under the 'Actions' column, click the Edit button.
    02 Passwords.png
  2. You have two options on this page to create a new password:
    • Have the system pick a new password for you by checking the box 'Pick a password for me'.
    • Choose your own password and enter it twice.
  3. Click the Save Changes button to save.
Note2 icon.png Note: If you choose to have the panel create a password for you by selecting the checkbox 'Pick a password for me', the new system generated password will be display on the next page.


Mail users

  1. Navigate to the (Panel > 'Mail' > 'Manage Email') page.
  2. Click the Edit button to the right of your email address.
    03 Passwords.png
  3. You have two options on this page to create a new password:
    • Have the system pick a new password for you by checking the box 'Pick a new password for me'.
    • Choose your own password and enter it twice.
  4. Click the Save Changes button to save your new password.
Note2 icon.png Note: If you choose to have the panel create a password for you by selecting the checkbox 'Pick a new password for me', the new system generated password will be display on the next page.


Discussion list user

If you have no access to the list, this must be reset by DreamHost support.

Create a ticket in your panel on the (Panel > 'Support' > 'Contact Support') page.

Make sure to include the list you need the admin password reset for.

You must also send the support request from your primary email linked to your account. Only then will support be able to update the password for you.

MySQL users

  1. Navigate to the (Panel > 'Goodies' > 'MySQL Databases') page.
    04 Passwords.png
  2. To the right of your database, click your username.
    05 Passwords.png
  3. At the bottom of the user's edit page you can enter your new password and save.
Important icon.png Important: When you change the database user password you must also change the config file for your website application. If you do not, your website will not load. The config file is different for each site. Common examples are listed below:
  • Wordpress - wp-config.php
  • Joomla - configuration.php
  • Mediawiki - LocalSettings.php

Consult online documentation for your specific app for instructions on how to adjust this config file.


Stats users

  1. Navigate to the (Panel > 'Domains' > 'Site Statistics') page.
    06 Passwords.png
  2. Click the wrench icon next to your username.
    07 Passwords.png
  3. Enter your password twice and save changes.

Panel users

Each DreamHost account has an email address assigned to it. This email gives you access to the DreamHost panel which you can access at panel.dreamhost.com.

There are two ways to reset this password:

Forgot password link

To reset this password, visit the following link:

09 Passwords.png

Enter your email address and the system will send you an email with further instructions.

Reset password in the panel

    01 Changing Billing Info.fw.png
  1. On the top right of your panel click the 'Edit Profile' link.
    10 Passwords.png
  2. Click the 'Security' link.
  3. On this page you can change the password and set a secret question.

VPS and Dedicated server Admin users

  1. Navigate to the Admin user page. This is different depending on if you have a private server or Dedicated server.
  2. Click the Edit button to the right of the user.
    08 Passwords.png
  3. You have two options to create a new password:
    • Enter your password twice and save changes.
    • Click the checkbox next to 'Pick a password for me'. Then the system creates it for you.

Application users

These users are created only to access your website program. For example, you would create users to log into your WordPress, Joomla or Mediawiki site.

Resetting these user passwords are done through the specific program you're using to run the website.

Below are some links to external sites for the respective application you may be running:

Note2 icon.png Note: DreamHost has no control over the application user passwords. Because of this, support is not able to provide details with the password or reset it for you.


Troubleshooting

It's possible that after resetting a password you find it's not working, or the old password still functions. This is commonly due to two issues:

  1. Not enough time has passed since changing the password. Allow up to 30 minutes for your password to update online.
  2. Your old password is cached. You may need to clear your web browser’s cache if you find the old password for your user is still being cached upon logging in. If the new password does not work after 30 minutes of changing it, try clearing your web browser cache and then try again:

See Also