Transfer your domain registration to us

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Overview

This page will explain the process of transferring your domain registration to us. If you already have an account with us and you want to transfer your registration to DreamHost, please review the steps below.

Note2 icon.png Notes:
  • Transferring your domain registration will also process a one year renewal for the registration. This renewal is active once the transfer-in completes.


  • We do not support all TLDs. The only TLDs you can transfer to us are ones that we support, which can be viewed in your panel here (Panel > ‘Domains’ > ‘Registrations’). Click the link titled ‘See all domain extensions and pricing’.

The transfer of your registration is only to transfer your domain name. If you’d like to transfer your hosting services to us, you can take a look at the following link for details on that process:

Before requesting the transfer

There are a few steps that will need to be done before you submit the transfer request with us. The following changes should be done with the current registrar of your domain name:

  1. Unlock the domain registration for transfer at your registrar.
  2. Remove the privacy protection from your WhoIs registration information and make sure a valid email address is setup as the ‘Registrant’ contact to send the transfer-in approval email to.
  3. Obtain the auth code, also known as the EPP code, from your current registrar. This code is necessary to complete the transfer-in request.
Note2 icon.png Note: Make sure you have not transferred or registered the domain name in the last 60 days (ICANN policy prohibits transfers in this time period.


Transferring .CO.UK domain registrations

The process for transferring .CO.UK domains slightly differs. The .CO.UK domains are managed by Nominet, so all changes done to these TLDs are to be done through the registry: http://www.nominet.org.uk/

These TLDs also do not require a lock or an auth code (EPP code). Instead, the process to transfer this TLD is is to simply update the IPS tag with the current registrar to ours below:

ENOM

(The IPS tag is case-sensitive.)

Provide that to your current registrar to update. Once that’s done, the domain will no longer be in the losing registrar’s control and will be in limbo until the transfer completes.

You’ll need to request the transfer-in with us once the IPS tag is updated.

Requesting the transfer-in with us

The request for the transfer of your domain registration to us is done in your panel (Panel > ‘Domain’ > ‘Reg Transfer’).

TransferringRegistration1.fw.png


Simply replace ‘domaintotransferin.com’ with the actual domain name you wish to transfer to your account with us and then click the Request Transfer... button to proceed.

Entering the auth code, WhoIs, and name servers

On the next page, you will need to fill in the ownership details. Here, you can enter in the ownership information as well as enabling the free privacy protection we offer to hide your personal contact details on the public WhoIs.

TransferringRegistration2.fw.png

If you'd like privacy enabled on the domain's public Whois information, simply check the box above for 'I want all my contact information private'. This way it is set when the transfer in completes.

Note2 icon.png Note: The privacy setting is free, but we do not offer this for all TLDs. If you do not see the checkbox above for the transfer-in of your domain, that particular TLD is not supported with this feature.


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The portion above is where you are to enter in your ownership details for the domain registration. This must include valid address and contact information as per ICANN’s policy.

The checkbox at the top of this image can be checked to include the details entered in the contact fields to be applied to all four contact fields on the domain registration’s internal ownership detail: Registrant, Admin, Billing, and Technical details are the four contact details for the domain.

In this screenshot, you will also see the ‘AUTH CODE FOR’ field. This is where you are to enter the auth code or EPP code for the domain registration transfer. You must make sure you enter it exactly as it was provided to you by your current registrar.

TransferringRegistration4.fw.png

The last section of the transfer request page is where you can set the domain registration’s name servers. If you click the bubble for ‘Use DreamHost’s nameservers’, it will automatically set our name servers for you. If you click the ‘Use another host’s nameservers’, it will open up four fields where you can enter the outside name servers you wish to set up.

You will also see the ‘Registration Terms’ before you continue, so you will want to read that first.

Once you’ve completed this page, click the Continue button to move onto the payment screen.

Paying for your transfer

The transfer-in will cost money unless you have a free domain registration with your hosting service still available. You can read more about the free domain registration with your hosting service here: http://wiki.dreamhost.com/Free_registration

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If you have a free registration on your account and the domain registration you’re transferring in is eligible to use it, you will see the page above that states that you will have to pay “$0.00” for the transfer/renewal of your domain registration. Simply click the Continue... button to continue.

TransferringRegistration6.fw.png

If you have to pay for the transfer, the cost of the transfer of that particular TLD will be listed on the page for you before you proceed. Click the Continue... button to move forward.

Once you click the Continue... button, you will be directed to the payment page. If you owe nothing, you’ll simply proceed by clicking the Submit transfer request now! button.

If you have to make a payment, the balance owed for this will be displayed and the various payment options will be listed on this page as well.

After you’ve gone through the payment process, the transfer will be submitted. You should then see the pending registration transfer on the (Panel > 'Domains' > 'Reg. Transfer') page.

Your payment for this will ride as a credit balance on the account until the transfer completes. The charge for the transfer will then be applied.

The approval and release of the transfer

Once you’ve submitted the transfer-in with us, this should trigger our registrar to generate an approval email which is sent to your ‘Registrant’ email address within the hour. This approval email will arrive from:

do-not-reply@dreamhostregistry.com

The email will contain a link to approve the incoming transfer to us. You will want to approve the transfer-in through that email within 4 days otherwise it will expire and the process will need to be restarted.

After approving the incoming transfer with us through that email, this will take care of half of the process in getting the transfer completed.

The other half is left to the losing registrar as they control the release of the domain for transfer. As long as you’ve approved the transfer-in with us through the email sent for this process, you’ve done all you can on our end. You may want to contact the current registrar to ensure that the domain is properly released.

Both the approval and release of the domain registration will get the transfer process going. It should then complete within a few minutes to a few days. You will be notified by us of the completion of the transfer and the charge for that transfer will be applied at that time.

Common problems with incoming transfers

Sometimes a transfer doesn’t go through as smoothly as it should. This can be due to a number of reasons.

  • The most common problem is with the approval email not reaching the owner contact for the domain registration. Often times, this is due to the domain registration still having the privacy protection settings enabled.
Some registrars offer a proxy email address tied to the mail user that owns the domain name, however, that can get in the way with the delivery of the approval email.
To avoid issues, we strongly suggest that privacy is removed as previously mentioned.
  • Sometimes the message is filtered into the junk/spam folder of the user set to receive this email. To avoid this, it is advised that once the transfer request is placed with us that you keep an eye on the junk/spam folder as well in case it’s filtered there.
You can consider setting up a whitelisting for the ‘do-not-reply@dreamhostregistry.com’ user as well to ensure that the message is not filtered into junk/spam.
  • Certain domains may have updated the auth code to something else internally. For example, the .ORG registry is quite on top of their security measures and often changes the auth code (EPP code) automatically. It’s possible the transfer failed due to the auth code being incorrect because of that change. If this is the case, the auth code will need to be reset by the current registrar and the transfer-in request submitted once again.
  • The domain may be locked. If that’s the case, the WhoIs should also reflect this with a status of:
Domain Status: clientTransferProhibited
(The status may differ, but the general idea will still point to a restriction with the transfer.)
Just unlock the domain and try the transfer again.
In the event that a transfer-in with us does not complete within a week or the approval email is not received from us to get this going, please contact our support staff so we can check on the incoming transfer status and retry the transfer again if needed: (Panel > ‘Support’ > ‘Contact Support’)

See also