Move Domain Between Accounts

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Contents 1 Introduction 2 Restrictions 3 Moving a Domain to its own account (Old Account to New Account move) 4 Moving a Domain to an existing account (Old Account to Old Account move) 5 Moving a Sub-Account to its own account (Old Account to New Account move) 6 Moving a Sub-Account to an existing account (Old Account to Old Account move)

Introduction

Unfortunately we do not have a service in place to automatically do an internal move of a domain, which means that if you really need to move a domain from your account to another account you will need to do a manual move of the domain. The only things that we are able to move for you are the domain registrations, discussion and announcement lists; all files, emails, database, etc. will need to be downloaded/backed up. There will also be downtime associated with this type move, this unfortunately can not be avoided.

IMPORTANT! Because discussion and announcement lists require special attention please Contact Us before doing anything so we can make arrangements to assist you with these moves.

NOTE: When moving an entire Sub-Account you won't have to worry about backing things up, downloading anything or down-time. Those types of moves are simply a database change and have no impact on the actual services so there will be no down-time.

Restrictions

Here are some of the Account to Account moves situations you may find yourself in. Heres a link to explain what all those little Colorful Boxes are.

Moving a Domain to its own account (Old Account to New Account move)

(e.g. One of your clients or friends are splitting ways and would like to manage their own website)

1. Have the receiving account signup for a new account using a temporary dreamhosters.com domain name and with no promo code or referrer listed.
2. Have the the sending account Contact Us and ask to have the domain registration moved to their account (approve the transfer)
3. You will need to login to your ftp account for the domain and download the site files to your computer
4. Backup any databases for the site via phpMyAdmin or via the sites admin interface if it has one, or through the command line. You'll find helpful information about this on the Goodies/Manage Mysql page on the control panel.
5. Download all emails from the email accounts associated with the domain, set up a POP3 connection from an email client like Thunderbird.
6. If you have any discussion or announcement lists on the domain to be moved, be sure to Contact Us BEFORE deleting the domain so we can back up your discussion lists first and move the announcement list(s) to a temp domain in preparation for the transfer! Only AFTER we've taken care of the discussion and announcement list(s) and informed you that it's OK, you can proceed with the next step.
7. Once you have backed up your site, go ahead and delete the domain from the manage domain page on your WebPanel Contact Us and ask to have the domain registration moved to the new account, please provide the email address, temporary domain name or the WebID
8. After we verify the transfer has been approved we will move the Registration to the New account then email you once it is done.
9. You or the Owner of the new account can then add the domain to their account on the Manage Domain page, setup the emails, databases, etc
10. Upload the files via FTP and import the database dumps that you had backed up earlier.
11. Then just update the whois information to reflect the new owner if not already done.

Moving a Domain to an existing account (Old Account to Old Account move)

(e.g. Someone that already has their own DH account wants a domain in your account or visa versa, this also applies to Domains in Sub-Account that people want to move into one hosting account to save money by only having to pay for one hosting plan.)

1. Have the the receiving account Contact Us and ask to have the domain registration moved to their account (approve the transfer)
2. You will need to login to your ftp account for the domain and download the site files to your computer
3. Backup any databases for the site via phpMyAdmin or via the sites admin interface if it has one, or through the command line. You'll find helpful information about this on the Goodies/Manage Mysql page on the control panel.
4. Download all emails from the email accounts associated with the domain, set up a POP3 connection from an email client like Thunderbird.>
5. If you have any discussion or announcement lists on the domain to be moved, be sure to Contact Us BEFORE deleting the domain so we can back up your discussion lists first and move the announcement list(s) to a temp domain in preparation for the transfer! Only AFTER we've taken care of the discussion and announcement list(s) and informed you that it's OK, you can proceed with the next step.
6. Once you have backed up your site, go ahead and delete the domain from the manage domain page on your WebPanel Contact Us and ask to have the domain registration moved to the new account, please provide the email address, temporary domain name or the WebID
7. After we verify the transfer has been approved we will move the Registration to the New account then email you once it is done.
8. You or the Owner of the new account can then add the domain to their account on the Manage Domain page, setup the emails, databases, etc
9. Upload the files via FTP and import the database dumps that you had backed up earlier.
10. Then just update the whois information to reflect the new owner if not already done.

Moving a Sub-Account to its own account (Old Account to New Account move)

(e.g. One of your clients or friends that use to have their own hosting plan under your WebID now wants to have their own Separate WebID)

1. Create a Webid for the new user by setting up user privileges for their email address in the control panel (they will receive their password to their email address, which they can use to log into their own control panel to contact us)
2. Have the receiving account Contact Us and ask to have the Sub-Account/Domain moved to their account (approve the transfer)
3. Then you need to Contact Us and let us know what Sub-Account (account #) you would like to move and the Email address or WebID it should go to.
4. After we verify the transfer has been approved, we will move the Sub-Account to the new WebID and they will have full control of the domain and billing management.

Moving a Sub-Account to an existing account (Old Account to Old Account move)

(e.g. Someone that already has their own DH account wants control of the the Sub-Account in your DH account )

1. Have the receiving account Contact Us and ask to have the Sub-Account/Domain moved to their account (approve the transfer)
2. Then you need to Contact Us and let us know what Sub-Account (account #) you would like to move and the Email address or WebID it should go to.
3. After we verify the transfer has been approved, we will move the Sub-Account to the new WebID and they will have full control of the domain and billing management.

If you have any further questions about moving please Contact Us.