LiveChat

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Overview

If you are experiencing an issue, you can contact DreamHost support either through a ticket (email), a callback, or through Live Chat. This article describes how to connect to support using the Live Chat service.

Important icon.png Important: DreamHost support is not able to provide any sensitive account information via the chat system for security reasons, but DreamHost can email requested information to the address that is listed as the account contact.


All chats are stored in your panel's Support History (Panel > ‘Support’ > ‘Support History’) page in case you ever need to review past conversations.

Requesting a Live Chat

To request a Live Chat from DreamHost Support:

  1. Log into your panel.
  2. At the top of any page, click the CHAT LIVE button.
    Once you select the Chat Live option, the following support request page appears:
    01 Live Chat.fw.png
  3. Select the topic that best matches the issue you are experiencing.
    The chat 'required items' window opens:
    02 Live Chat.fw.png
  4. Enter the following:
    • Your name.
    • The topic of your chat request.
    • The domain name related to the issue.
  5. Click the Begin chat button.
  6. When the chat window opens, enter your question.
Note2 icon.png Notes:
  • A technician may not be immediately available to respond – please be patient as DreamHost support works to address your issue.
  • If during your chat your issue requires further investigation, the technician will instruct you to open a ticket so that support may investigate your issue further, as not all issues can be resolved promptly via chat.