KB / FTP / Troubleshooting
From DreamHost
Parent Article
I uploaded my site but I only see a "parent directory"
If you have uploaded your site via FTP but still only see a blank page with "Parent directory" inside of it when you go to your domain, this means either one of two things:
1.) You uploaded your files to the wrong directory.
2.) You uploaded your file to the wrong user account.
Uploaded your Files to the wrong directory
This is the most common problem that causes your site to not show up. When you login into your FTP account you will see a directory(s) that will have your domain name. (see image below for example)
<a target="_blank" href="http://www.myeg6.com/kbase/javier_upload1.jpg"> <img src="http://www.myeg6.com/kbase/javier_upload1.jpg" width="247" height="202" border=0></a>
You have to upload your website files in to the folder with your domain name on it. If you open your FTP account and see all of your files inside of your home directory you have uploaded them to the wrong location.
Many FTP programs have a section called "home directory", "Local Path", "Home Path", etc. this referrers to your domain directory, so for the above example photo you would put "sampledomain.com/" as your "home directory", "Local Path", "Home Path", etc. By entering "sampledomain.com/ as your "home directory", "Local Path", "Home Path", etc. your FTP program will automatically upload your files into your domains directory that you specified as your "home directory", "Local Path", "Home Path", etc.
Uploaded your Files to the wrong user account
An easy way to figure out if you used the wrong user is to check what user account the domain name points to. To do this you can login to your Web Panel > Domains > Manage Domains, click on "edit" for the domain you would like to check. https://panel.dreamhost.com/index.cgi?tree=domain.manage& The user name will be displayed in the first section of the page, next to the "All CGI should run as user:" (see image below for example)
<a target="_blank" href="http://www.myeg6.com/kbase/javier_upload2.jpg"> <img src="http://www.myeg6.com/kbase/javier_upload2.jpg" width="247" height="202" border=0></a>
From the drop down menu go ahead and choose the user account you would like the domain to be located in.
So from the example image above, if you uploaded your website files using the "padija" account to log in to FTP that means that your website would be uploaded into the "padija" user account, you could either change the domain to point to the "padija" account so you would not have to re-upload your site again or you could either re-upload your website files using the seks03 account which this domain is already set to do.
Note: if you had to create the domain directory, chances are that you are using the wrong user account, our system automatically makes the domain directory(s) for the correct user account.
How do I recover my ftp username and password if I forget it?
You can get your ftp username by logging into our web panel and going to the Users > Users area.
If you forget your web panel username and password, just try to log in with blank info and you'll be given a link to recover them!
You can't recover your password, but from the Users > Passwords area you can change it!
Help, my ftp username and password combo isn't working!
I'm tyring to upload files to my site using Cute FTP. It looks like its connecting but it keeps asking me for my user name and password. I put the information in the same as I do here but it keeps alternately asking for my username and password. After the third attempt then nothing will happen. How do I fix this?
Recovering your ftp username and password.
(Also note, your Web ID and password are completely separate from your FTP (or ssh/sftp/telnet/mail) username and password! You MAY have set them to be the same, but they don't necessarily have to be.)
What does quota exceeded mean?
There is a chance that you have reached the maximum file size total allowed for your plan. If that is the case, you can add more storage space to your account.
To learn how to do this, see the Related Link in the column to the left of this window.
There is also a chance that your quotas are incorrect. If you think this might be the case, please use the Users area of the Account Control Panel to check how much disk space you are using, and compare it with the maximum allowed by your plan. If there is a mistake, please contact customer support with a description of the problem.
I get 'blocking call received' when trying to FTP.
We have heard reports of this though have never been able to reproduce it.
This message generally means there is a problem at your local network or somewhere between them and us.
The best thing we can recommend is that you wait a little while, then try again. If there really is something wrong on our end, there will be an announcement in the Status section of the account control panel, under Announcements .</a>
FTP is really slow! What's wrong?
This is most likely a problem with your local network, or with your connection. Try again later, or just let it plow through. Rest assured that our network is not the bottleneck, and once your page is up it will be available on the Net at blinding speed!
Why am I having trouble uploading my web pages?
There are several possible reasons. Consider these preliminary questions:
- Are you connecting to yourdomain.com?
- Have you entered your username and password correctly? Your username is all lowercase and your password uses exactly the same capitalization you used when creating it.
- Are you using Passive Mode (PASV) for your FTP settings?
- Which error message are you getting?
- Did you put your files in the proper directory?
- Have you had FrontPage extensions enabled? If so, you will not be able to upload using FTP or a shell account. To learn more, check out the "Related Links" in the column to the left.
