KB / Account Control Panel / Support :: Contact Support

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To request technical support, please fill out the form. For best service, please provide as much information about the problem as you can.

Parent Article

What is the deal with PGP signing?

You can get all contact emails sent to you by us (um, except the newsletter) PGP signed, which will "prove" to you that it was us that sent it! Then you know there's not some sneaky scammer trying to trick you with fake DreamHost announcements!

PGP signed mail is a way to prove you're really who you say you are with your emails. You can read all about it on INTERNET!

If you want to switch your PGP signing preferences, go to the "Edit Profile" link of our Web Panel and then click the "contact" link there!

If you're using Outlook or Mozilla/Netscape with the PGP plugin, you'll want to use the default option. However, if you're using a mail client such as Evolution, you'll want to use the PGP/MIME option to have your emails automatically verified.

Note: Our implementation is actually based on the OpenPGP proposed standard, which you can learn more about here: http://www.openpgp.org/

You can also download the key from [ http://www.dreamhost.com/pgp/support.asc ]

How do I use the web panel to contact Tech Support?

  1. Go to the Web Panel.
  2. Select the Support section, then click on the Submit Support Request sub-section.
  3. Fill out the contact information at the top of the form: <img src = "./images/illustrations/contactyou.gif">
  4. Use the drop-down menu to choose the general category to which your question belongs: <img src = "./images/illustrations/choosesupport.gif">
  5. Write your detailed question in the text box.
  6. Use the drop-down menu to select the affected domain. If a specific web page is affected, enter the URL in the box provided: <img src = "./images/illustrations/supporturl.gif">
  7. Use the next drop-down menu to select the severity of your message. <img src="./images/illustrations/supportcat.gif">
  8. Then, select your general level of knowledge. This will help our support team to write a response that either explains every last detail or simply lets you know the bare essentials.
  9. Click the submit button, and you're done.
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