iPhone

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Setting up email on an iPhone

The following steps help you set up an iPhone to access a mailbox hosted with DreamHost.

  1. Tap the Settings badge on the main screen of your iPhone.
    The Settings page opens.
    IPhone1.fw.png
  2. Tap Mail, Contacts, Calenders
    IPhone2.fw.png
  3. Tap Add Account
  4. Tap Add Mail Account
    The Add Mail Account page opens.
    IPhone3.fw.png
  5. Tap Other
    IPhone4.fw.png
  6. Enter the following information for the email account:
    • Name — Your name, which displays on the receiving end.
    • Email — Your email address, which is where replies are sent to and should likely be the same as your username.
    • Password — Your password.
    • Description — Description of this account.
    IPhone5.fw.png
  7. After the email account is found, enter the following information for the Incoming and Outgoing Mail Servers (see info below):
    Incoming Mail Server
    Host Name — mail.yourdomain.com (replace yourdomain.com with your actual domain name.)
    Username — address@yourdomain.com (the email address you’re accessing.)
    Password — Password for the email address. If you don’t know what this is, you can request it from the (Panel > 'Mail' > 'Manage Email') section of your panel by clicking edit for the address.
    Outgoing Mail Server (SMTP)
    Host Name — mail.yourdomain.com (replace yourdomain.com with your actual domain name.)
    Username — address@yourdomain.com (the email address you’re accessing.)
    Password — Password for the email address. If you don’t know what this is, you can request it from the (Panel > 'Mail' > 'Manage Email') section of your panel by clicking edit for the address.
    Note2 icon.png Note: Please see the Email_Client_Configuration for more information on mail server settings.


  8. After you enter the above information, tap Save at the top.

Troubleshooting

  • The iPhone automatically detects the rest of the settings and connects to your mailbox. However, in some cases, it may not properly connect the first few times. You may need to hit the Connect button again and try this a few times before it connects properly. This is a strange function within the mail program on the iPhone that causes this behavior.
    Note2 icon.png Note: You must set the IMAP Path Prefix to INBOX (all caps) for IMAP clients to work properly with DreamHost servers. Most desktop email clients work ok but instead show all the folders under the inbox as sub folders rather than alongside it.


  • If you are having trouble and suspect that you may have set something incorrectly, please refer to the following help wiki on Email_Client_Configuration or contact DreamHost support.
  • Recent versions of the iOS Mail client will try to auto-detect whether the server supports POP3 or IMAP and select accordingly. To make the choice manually, give the Settings setup an incorrect email address, e.g. [your email address]bogus@[your domain]. The settings will not auto-detect, and you can then pick which protocol you want to use. Don't forget to fix your email address to [your email address]@[your domain].