Invoice FAQs

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Overview

The customer billing process operates on a monthly invoice system. On the date that your account is opened, your monthly invoicing and billing date is set. Any charges added to your account during the monthly period leading up to your monthly billing date, as well as any payments made or rewards received, are all displayed on your invoice.

Does DreamHost mail paper invoices to customers?

DreamHost does not mail paper invoices to customers each month. All services are web-based and all billing records are stored digitally.

Electronic invoices have many advantages:

  • Providing customers with electronic invoices lowers operating costs, which allows DreamHost to lower overall costs to customers.
  • Real-time invoices allow you to see your current statement at that exact moment.
  • The invoice system can be customized for your needs: you can view all of your billing history on a single page, or view just a specific invoice or timeframe to view.
  • Using less paper is environmentally friendly.
  • Electronic invoices cannot be lost in the mail.
  • International customers can retrieve invoices instantly, without having to wait weeks (in some areas) for international mail to arrive.

If you do need a paper invoice, you can print one from the (Panel > ‘Billing & Account’ > ‘View Invoices’) page.

For more information, please refer to the following article:

Why was I charged from DreamHost? What was that charge for?

You can find your complete billing history with detailed descriptions of the items you have been billed for and payments you have made on the (Panel > ‘Billing & Account’ > ‘View Invoices’) page.

If your charge does not show up on the View Invoices page, most often this means that you are paying for more than one DreamHost account that own. Please contact support on the (Panel > ‘Support’ > ‘Contact Support’) page for further assistance.

How can I get a physical copy of my invoice?

If you would like a physical copy of your invoice for your own record keeping, or if your company requires a hard copy of an invoice, you can view and print your invoices directly at (Panel > ‘Billing & Account’ > ‘View Invoices’).

For a guide on how to download PDF invoices to print, please refer to the following article: