Billing FAQs

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Overview

This page is an overview on the most frequently asked questions regarding billing.

Signup questions

Opening a DreamHost account to register a domain or host your website is a straightforward process which takes just a few moments to complete. You can sign up immediately using most credit cards. New accounts are often approved automatically. However, if there are payment issues, an account may be held for manual review. In this case, you may need to provide additional account verification information.

Can I have adult content on my DreamHost-hosted website?

As long as the content is legal within the United States of America, you can host adult content. DreamHost does not restrict the content of sites hosted unless that content is illegal within the United States of America. Illegal content includes:

  • blatant copyright infringement
  • libel
  • child pornography

Does DreamHost offer any special discounts for charitable organizations?

Yes. To take advantage of DreamHost's charitable nonprofit discount program, please view the Non-profit Discount page.

This discount is applicable toward a single shared hosting package per organization. Hosting packages that are already discounted as the result of a sale or other special promotion are not eligible to receive this discount. You must first sign up for a hosting package at the full price before the discount can be applied.

How long after I sign up can I start building my site?

If your account is automatically approved, you may proceed with creating your FTP user which will allow you to upload your files within 30 minutes of account approval. If your account is not automatically approved, it will be manually reviewed by DreamHost. This usually takes about 24 hours, not including weekends or holidays.

However, it will take a bit longer for your domain name to work online. New domain registrations typically take 24-72 hours to be viewable online due to DNS propagation.

I’m not a resident of the United States. Can I still sign up?

DreamHost currently hosts websites in hundreds of countries worldwide, so you do not need to live in the United States to set up an account.

What type of sites can I host with DreamHost?

You can use any DreamHost hosting plan for any type of use, commercial or private, nonprofit or governmental. As long as all of your content is legal in the United States, DreamHost has no problem hosting your site.

Billing Information

What is DreamHost’s billing address for payments made by mail?

Payments can be mailed to:

DreamHost
PMB #257
417 Associated Road
Brea, CA 92821
USA

You can always find the billing address in your panel, on the (Panel > ‘Billing & Account’ > ‘Make Payment’) page.

Are there any special details to consider when making a payment by mail?

There are a few things you will want to keep in mind if you are submitting a payment via mail:

  • If you are mailing in a check payment, please make sure that you write your account number on the check. This is to ensure that the payment is processed to the correct account. If your check does not have the account number listed, this may cause problems and delay the processing of your payment.
  • It can take 4–5 weeks for a check payment to clear and be applied to your account. Please mail in your check payment early to ensure that your account is not suspended while DreamHost waits for your financial institution to approve the funds. If you need a payment extension or mailed the check late, please contact the DreamHost support team on the (Panel > 'Support' > 'Contact Support') page to request an extension.
  • Because DreamHost uses a mailbox service that makes weekly deliveries of mail, other mailed payments (such as money orders) can take up to two weeks to post to your account.

How do I update my billing or contact details?

If your billing details or contact information change, you will also want to update your information in your panel so you do not miss any important notices. This also designates who is specified as the owner of the account and who is authorized to contact DreamHost support for account specific issues.

To modify your billing and contact details:

  1. Log in to your DreamHost panel directly in your DreamHost panel at https://panel.dreamhost.com.
    01 Changing Billing Info.fw.png
  2. Click on the ‘Edit Profile’ link on the upper right hand of the screen.
    Your primary contact details designate the owner of the account, and who is automatically contacted with reminder emails as well as account-specific notification emails.
    02 Changing Billing Info.fw.png
  3. Click the ‘Make Changes’ link noted above.
    03 Changing Billing Info.fw.png
  • You can then input your new contact or ownership details for the account.
Important icon.png Important: Changing your primary email address will change which email address can be used to log in to the DreamHost panel. Before changing your primary email address, be absolutely sure that the email address is entered accurately to prevent panel login issues.


  • The second portion of the page will allow you to add extra additional email addresses to receive account-related messages. This is useful if you need payment reminders sent to a specific person. Please note that only the primary email address will be able to sign in to the DreamHost panel.
  • You can also unsubscribe from any optional DreamHost emails on this page.

Can I download a W-9 form for DreamHost?

Some customers may require a Request for Taxpayer Identification Number and Certification (Form W-9) to submit a payment for services that DreamHost provides.

You can download a signed W-9 form for DreamHost LLC at:

Billing notices

When you have a due balance on your account, DreamHost will send out email notices to you in order for you to pay a due balance so that your account will avoid suspension.

How can I ensure that the billing notice I received was from DreamHost?

All billing notices come from a DreamHost.com email address. You can also verify which emails were sent to your account contact by checking your support history in your panel. Visit the (Panel > ‘Support’ > ‘Support History’) page for this information.

  • DreamHost sends billing reminder notices to the primary email contact on the account once your monthly invoice has been closed.
  • Until the balance due is paid, you’ll receive another reminder email weekly to the primary contact on the account.
  • There is a 60-day grace period for all due balances (from the date the invoice was issued) before the account is suspended for nonpayment.

Where are billing notices sent?

Billing reminder notices are sent to the email address (or addresses) that you have listed in your DreamHost account. DreamHost does not send physical reminder notices to a mailing address, and are only sent via email.

To see where billing reminder emails are sent or add/change these email addresses, use the 'Edit Profile page in the panel:

  1. Log in to your DreamHost panel directly in your DreamHost panel at https://panel.dreamhost.com.
    01 Changing Billing Info.fw.png
  2. Click on the ‘Edit Profile’ link on the upper right hand of the screen.
    • This page shows your current primary email address on the account.
    • You can modify this primary email address or add another address to receive copies of billing notices.

Fees and Charges

Are there any set up fees for DreamHost services?

In the past, there were sign up fees associated with opening some select shared hosting plans. However, those fees have been discontinued.

At this time, there are no longer any set up fees involved when opening up a new DreamHost account or hosting service.

What about sales tax? Are there any hidden charges?

There is no sales tax on any DreamHost purchase. There are no hidden charges of any kind.

What are the total fees for your hosting services?

Your total cost is the monthly price of the plan you sign up for multiplied by the number of months you decide to prepay.