I've lost my password!
Don't worry, you can change it at any time!
Please note your FTP password is (most likely) different from your Web ID password you use for logging into our web panel.
How do I change my account passwords?
From the Users > Manage Users area of our web panel you can change the password assigned to any FTP/shell user or have the control panel generate and provide you with a random one. To do this, just click the 'edit' button located next to the FTP/shell user whose password you wish to change.
Please note that when you change your password from the web panel it will take about 15 minutes before it is updated on our server! So don't stress out if you can't log in with the new information right away!