E-mail Client Configuration

Client Setup Parameters

READ THIS SECTION FIRST before proceeding with more specific set up instructions elsewhere! This section provides the BASIC information you'll need to set up your stand-alone e-mail client software (no matter what it is).

Username and Password

Use your account's full E-Mail Address as your username. Remember to do this for both your POP/IMAP username and your SMTP username.
Use the password provided by your administrator.

NOTE: The use of the "m1234567" style mailbox names as your username has been deprecated (effective January 7, 2009).

NOTE: Username/password authentication MUST be enabled in order to SEND e-mail!

NOTE: Passwords are CaSe SeNsItIvE!

NOTE: You CAN change your password via our WebMail interface (using your "mailboxes" hostname). See details below under the "WebMail Interface" section.

Server Names

outgoing - mail.yourdomain.com
incoming - mail.yourdomain.com

In the examples above just replace yourdomain.com with your actual domain name.

When you set up the first e-mail address under a domain (that is configured to be hosted with us) our system automatically creates the necessary hostnames and MX records that are required to process e-mail for that domain.

NOTE: Some Internet Service Providers (ISPs) require that you use their SMTP server to send mail (example: smtp.yourISP.com). You must check with your ISP to see if they require you to use their SMTP server for outgoing mail, or if you can use your domain's mail server for outgoing mail.

Protocols and Port Numbers

Can't decide which incoming protocol to use? See this article for more information: POP3 vs IMAP.

Insecure Transports (defaults)

outgoing - SMTP - port 25 (highly suggested alternate (because 25 is often blocked) 587) [username/password authentication MUST be enabled!]
incoming - IMAP - port 143
incoming - POP3 - port 110

Secure Transports (recommended!)

outgoing - SMTP - port 465 * [username/password authentication MUST be enabled!]
incoming - IMAP - port 993 *
incoming - POP3 - port 995 * See this link for more details.

WebMail Interface

When you create the first e-mail address for a domain (that is configured to be hosted with us) the system will also set up hostnames for our FREE WebMail service as well.

These are URLs to access the WebMail interface (unless you change them) [Of course replace "yourdomain.com" with your actual domain name!];

http://webmail.yourdomain.com - Used to send/receive e-mail.
http://mailboxes.yourdomain.com - Used to change your password, view client setup parameters, manage Junk Filter settings (if enabled), manage keyword filters, auto-responses and other configuration settings.

We also provide secure URLs as well. Just use https instead of http. You can ignore the SSL certificate warning message when you access these URLs.