Contacting DreamHost

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Overview

There are several ways to contact DreamHost if you need assistance. This wiki lists the most common and direct options available.

Email (recommended)

The preferred form of communication for contacting DreamHost to request support is through email correspondence. Support is able to answer most questions you may have and also provide you with links, examples, and so on that assists you in diagnosing an issue you're experiencing.

If you are a DreamHost customer, the preferred method is that you submit an email ticket through your Panel. You can create a support ticket on the (Panel > 'Support' > 'Contact Support') page. By submitting a support request through the Panel, it automatically links your email to your account. This way, support is able to easily find your account and you are able to monitor the status of your support ticket.

Here are some things to remember when emailing DreamHost support:

  • Always include your domain name (website name).
  • Domain issues – Describe in detail what the issue is. Try to include specific details so support is able to pinpoint the issue faster.
  • Email issues – Include the email address with which you are having a problem.
  • Login issues – Send the username and last two characters of your password you are using so support may verify if the credentials are correct.
  • Database issues – Confirm which database is experiencing issues.
  • Billing – Include which credit card, dates, amount, and any other details.
  • Abuse – Include the address of the material in question.

Please remember that support strives to answer all emails within 24 hours, and most are answered in substantially less time.

If you don't already have an account with DreamHost, please use this contact form instead.

Mail

Note2 icon.png Notes:
  • Technical support inquiries are only accepted through the Panel (if you have an account) or through the contact form above. Support cannot accept inquiries through the US Postal Service.
  • If you're mailing a check or money order, please remember to write your DreamHost account number on it.


DreamHost billing address

DreamHost
Attn: Payments
PMB #257
417 Associated Dr.
Brea, CA 92821
USA

Fax

DreamHost fax number:

714-671-9098

Use this fax number in instances when you are unable to contact DreamHost via email or if you need to submit paperwork.

Important icon.png Important: The fax should not be used for technical or customer support. It should only be used when DreamHost asks you to fax something.


When submitting a fax, please include either of the following:

DreamHost Customers:

  • WebID
  • Account ID
  • Email address
  • Website address

Non-DreamHost Customers:

  • Email address
  • Website address

Once you have marked your fax with one of the requirements mentioned above, please send it to the above mentioned fax number.

Call Backs (Phone Support)

Support is mainly provided via email. However, DreamHost does have an option whereby customers can request a callback from technical support.

By default, callbacks are not included with the standard hosting package. You can, however, add three callbacks per month to your account for a nominal monthly fee. Support also offers a one-time callback feature for a fee as well.

Callbacks must be requested through your account control panel. Log in to your account and navigate to (Panel > 'Support' > 'Contact Support'). If you've added Phone Support to your account, you'll see a Request Callback? checkbox near the end of the submission process.

Note2 icon.png Notes:
  • DreamHost does NOT provide a call-in telephone number: all phone support issues are handled as callbacks.
  • Callbacks cannot be made for numbers outside the United States. We apologize to our non-US customers.
  • Confirm the time you’d like to be contacted when submitting the callback. This will help to avoid missing your callback request.


Live Chat

Support offers a live chat feature for all DreamHost accounts.

You can activate the chat feature by logging in to your DreamHost panel:

Contact us chat.fw.png
  • Click the CHAT LIVE button at the top of the page.
Note2 icon.png Notes:
  • The chat feature may be disabled in certain situations – you can always check the DreamHost status page for further information.
  • If the chat feature is disabled, please contact support via email for further assistance.