Here at DreamHost we mainly provide support through e-mail. We do however provide an option whereby customers can request a phone call back from our technical support team.
Callbacks are not included with our standard hosting package by default. You can, however, add three callbacks per month to your account for a nominal monthly fee.
Callbacks must be requested through your account control panel. Just log in to your account and click through to the Contact Support tab. If you would like to add Premium Phone Support to your account, just check the "Phone Callback / Live Chat" checkbox (as seen on the right) near the end of the submission process, fill out the additional information and submit your message. If you don't actually need a callback at the time of submission, just say so in the ticket before you submit.
By requesting our Premium Phone Support feature you agree to the $9.95/month charge for this service which provides for up to 3 callbacks per month and unlimited use of our Live Chat support service. You can cancel this service when you no longer need it through the Manage Account section in the DreamHost Panel. If it is not canceled it will auto-renew each month.
Why is phone support a paid premium service? Read Me
- We do NOT provide a call-in telephone number, all phone support issues are handled as callbacks.
- We do NOT provide callback support for numbers outside the United States and Canada. We apologize to our other international customers.