Call Backs

From DreamHost

Here at DreamHost we mainly provide support through e-mail. We do however provide an option whereby customers can request a phone call back from our technical support team.

Callbacks are not included with our standard hosting package by default. You can, however, add three callbacks per month to your account for a nominal monthly fee.

Callbacks must be requested through your account control panel. Just log in to your account and click through to the "Support/Contact Support" tab. If you've added Premium Phone Support to your account you'll see a "Request Callback?" checkbox near the end of the submission process.

Please note:

• We do NOT provide a call-in telephone number, all phone support issues are handled as callbacks.
• We do NOT provide callback support for numbers outside the United States. We apologize to our non-US customers.
• Leaving a message on your answering machine will count towards your callbacks, please let us know when the best time to contact you will be so we can avoid missing you in person.