Attachments
From DreamHost
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Sending attachments to DreamHost support
- You CAN'T send them via e-mail!
Often you will be asked for more information when corresponding with DreamHost support technicians. If you want to send an attachment, such as a screen shot, you will not be able to attach it to the email because the support system strips out all email attachments. However, if you have textual information you can cut/paste it into your support reply. Plain text is OK, no HTML please.
- Here's the alternative.
If you are already a customer you can just upload the file one of your FTP user's home directories and tell the support representative where it is. If you need help with FTP you fine some here: FTP
If you are not yet a customer, or you are unable to use FTP to upload a file, there are many free web sites out there that will help you. Here are some of the sites that you could use for this purpose:
The best one: Senduit
The runner up: FileFront UploadHosted
and some others: BigUpload SendSpace Spread-It
If you are really interested in this type of service here is a big list of them.
- You CAN send attchments via the control panel now!
Now you CAN send attachments when you SUBMIT a support request via the control panel. This is a new feature we've just added. An option to include file attachments is on the final page.
